BISP Launched a New Call Centre with Modern Technology
BISP previously operated a call centre with just 8 agents. It wasn’t a professional service and made call handling difficult. With around 8 million people enrolled in BISP, those 8 agents weren’t sufficient to address all inquiries.
It’s great news that BISP has launched a new call centre in collaboration with NTC. At the end of the article, I’ll explain what NTC is. In this article, we’ll explore the message delivered by the chairperson of BISP to the call centre workers.
Secretary Amir Ali Ahmad on New System
Today, BISP has launched its complaint management system in collaboration with NTC. Previously, BISP handled complaints internally with their team members. I am pleased that we now have a dedicated call centre. This system will directly forward complaints to our field offices.
For any queries or complaints, please contact us at 080026477 and submit complaints only through this number. Click here to learn more about BISP.
Chairperson Saqib Amjad on New Call Centre
I am here at the BISP new call centre or complaint logging centre that we established in cooperation with NTC. Currently, we have more than 25 agents working here. These agents handle complaints and queries from all over Pakistan. This is a significant achievement as there was no professional facility like this available before.
I am thankful to NTC; they have set up this system in a few weeks. They have hired the best people who will become ambassadors of BISP. After listening to all the people, they will provide satisfactory answers and guidance. We have a toll-free number where you can call us, and this will not charge you.
The call agents will provide you with guidance, and you can ask any type of question. The motive of this call centre is to provide information easily and to resolve complaints. Remember, you can also file complaints using other methods.
Chairperson Motivates Call Centre Agents
The beneficiaries that are calling in call centres are most poor people. These people are Deprived and they are at a lower level than the poverty level. They are hopeless and they think that everyone in this world is looting us. Society has disappointed them so much that their trust in governmental institutions has diminished.
Always keep in mind the background of the people you’re speaking with. Answer their questions politely, even if they ask multiple times. Let them know they can ask any question freely. Speaking harshly may hurt their feelings and weaken their trust in BISP.
We have to build a good reputation for BISP. As ambassadors of BISP, it’s your responsibility to inform people about the benefits BISP provides. The image of BISP will not improve until you communicate effectively with the people.
As the first point of contact for BISP, it’s important to greet people warmly and listen to them with courtesy. Approach this task with kindness and the intention to help. Make people feel that the person they’re speaking with has a good heart. We’re planning to expand this new call centre from 25 agents to 70 agents soon.
What is NTC?
NTC stands for National Telecommunication Corporation. It’s owned by the government and provides various telecommunication services to organizations, businesses, and people all over the country. NTC ensures reliable and secure communication, including voice calls, internet, and data services.