Steps to File a Complaint for BISP Stipend Deduction
Remember, there are no deductions or withdrawal fees for BISP money. If someone withholds part of your BISP funds, it’s unacceptable. If you encounter such a situation, follow the steps to file a complaint.
You can file a complaint against anyone who deducts your money. In this article, we’ll discuss the complaint process. Additionally, you have the option to file a complaint against BISP staff if they are unresponsive or behave inappropriately.
Complaint Process at the BISP Office
There are two methods for filing a complaint against someone who deducts money. You can visit the BISP office or complain from your home using the helpline. Let’s first explore the process of filing a complaint at the BISP office.
Pre-complaint Instructions
You’ll need to fill out a form at the BISP office. Before visiting, ensure you have the necessary items. Remember, it’s important to note the location where the deduction occurred during your money withdrawal. Here’s what you’ll need to take with you to the BISP office:
- Your real CNIC
- Your phone number
Steps to File a Complaint
Before you start filing a complaint form at the BISP office, be sure your concern is valid. Only proceed if you’re 100% sure about the stipend deduction. Below are the steps to guide you through the complaint process:
- Visit the nearest BISP tehsil office to report a stipend deduction.
- Inform the assistant director about the issue and request a complaint form.
- Complete the form with your name, CNIC number, phone number, incident location, and details about the amount deduction.
Complaint verification process
They won’t just accept your complaint blindly. They’ll investigate it first. Submitting an incorrect complaint can cause problems for you. Here are the steps they’ll take after you submit your complaint:
- A team will investigate your complaint.
- If the complaint is valid, legal action will be taken against the person responsible for the deduction.
- After the investigation, the deducted amount will be refunded to your account.
Complaint Process Using Helpline
It’s a bit lengthy to visit the BISP office for complaints. However, there’s a simpler option available to report any deduction. BISP offers a toll-free helpline for its beneficiaries. Toll-free indicates that no charges apply for the call.
You simply need to dial the number and describe your issue. You can also lodge complaints regarding unresponsive or inappropriate behaviour from staff. After receiving your complaint, they’ll work quickly to resolve the issue.
BISP has launched a new call centre to handle complaints more efficiently. They have also increased the number of agents available to answer calls.